I have been playing Mids for the last couple months... I have lots on hib (atleast i had)... was all good before i left hib to go to mid.. log back on my hibs and every single 1 of my toons are stripped across 3 ywain servers. How the F*** does this happen?!?!?!?! I guess i pay $15 a month for no F***ing reason....

probably downloaded a keylogger

 

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Wow, sorry to hear that.


I also would first think "key logger".


It is sad that I have never heard of Mythic giving stuff back when an account is hacked. Mythic has always been of the opinion that if someone logs in with the correct info then that person can do what ever they want with the account.


At WoW, Blizzard would give you all (or most) of your stuff and gold back. I am not saying that WoW is better, just that Blizzard is a bit better at understanding the customer’s needs.


I would suggest that you run many different antivirus scans and some mailware scans.


gl

 

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Having your account hacked is usually 99% the users own fault. This results from keyloggers and giving out info to accounts to people they know in game.


If I were mythic I would stand by the current policy.


This being said there still is that 1% that it is totally not your fault. Which category you fall into I have no idea. It really sucks when it happens for sure and alot of times people just quit the game. I had my account with my rr10 sb taken from me on my last deployment to Iraq by a friend in game I had for over 5 years. That being said it was still my own fault.


Hope you manage to get some of the stuff back for sure and decide to keep playing. GL to you.

 

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Blizzard probably has a system set up for these kinds of things.

Imagine yourself being a CSR, when someone appeals that some time in the last 3 months someone stole all your items. Would you want o go through 3 months of logs to find everything that was stolen etc?
And even if they can track this stuff easily from the logs, imagine having to find all the items that have been sold, possibly multiple times and all the plat that has been moved around.

They'd have to refund everyone their money and return all the item(s) or this could easily be exploited to duplicate items/money.
Would be a nightmare.

 

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"I've been hacked" aka I let a "friend" use my account.

key logger i suppose could be the issue here.. lame shit... I have never given out my info though, I'm not that naive

If anything, i let somebody use my bot account and it is totally untouched....

i think its unlikely a keylogger was after a DAOC account people.

I mean wtf. If you have a keylogger virus they're going to look for your credit card info and banking information. Why the hell would they see that he plays some random game called dark age of camelot, and then go and download and install it onto their computer so they can login?

its probably someone you gave your account information to.

 

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Sorry to hear that. I have no idea why someone would ruin a friendship for a toon.





I would disagree with the 1%.


For normal internet users that update their OS and have an updated antivirus it is probably less than 1% but for gamers I would say it is much higher than 1%.


I would take that position for two reasons.

First, gamers often search third party game sites for info about games and third party game sites are prime targets for hackers where the hacker only needs to create an infected advertisement and then pay a small fee to have the advertisement placed on the game site. All a gamer needs to do to get infected is to access the third party game site while searching for info about a game.


Even reputable sites will sometimes unknowingly put up infected advertisements. Once the keylogger/Trojan/virus/rootkit advertisement is identified as a problem the site takes down the advertisement but that does not stop thousands from getting infected before the advertisement gets taken down. Once the advertisement is removed the hacker creates a different advertisement, creates a new company name, a new user profile and gets more advertisements placed on more game sites.


Second, an updated antivirus and updated OS does not always protect the user. Yes updating the antivirus is very important but an antivirus almost always misses a ‘new’ keylogger/Trojan/virus/rootkit (unless the keylogger/Trojan/virus/rootkit creator is sloppy). That is why the antivirus companies have a database that needs to be kept up to date.


For a user to be protected from a keylogger/Trojan/virus/rootkit the virus must first be found running around the internet infecting computers and be reported to an antivirus company. Once the virus is identified it is then put in the antivirus database, then the database is downloaded to our computers and only after that are we protected from that new virus.


Yes some heuristic scanning can catch some new viruses that are not yet in the database but mostly the new (and better constructed) rootkit-keyloggers are undetectable by antivirus programs until the virus gets put into the antivirus database. By that time thousands, or tens of thousands, of gamers can be infected through no real fault of their own. Some may take the position that people/gamers should not surf the web, but that is not realistic.


Contrary to popular advertising by antivirus companies, once a kernel-level rootkit is on a computer the newer kernel-level rootkit keyloggers often cant be detected by any virus scan or mailware scan. Many kernel-level rootkit keyloggers can only be detected by comparing expected API memory allocation to actual memory usage and any discrepancy would indicate (but not prove) the presence of a rootkit (usually this is beyond the ability of most users and it is beyond the ability of many antivirus programs).


Yes there are rootkit detection and removal programs but if you would notice they do not run like an antivirus but are to be used once a computer is infected with a suspected rootkit (and the ‘suspected’ event usually happens when the user finds their accounts have been hacked).


For the gamer I would say that 1% is a bit low. Many gamers get infected through no fault of their own other than they went to some reputable game site.



Those two comments seem a bit mutually exclusive.


Mythic’s current policy is that, if a valid username and password were used to access the account then a ‘valid user’ transferred the items and a ‘valid user’ made the changes to the account. Because it is a ‘valid user’ that made the changes Mythic will not reverse the transactions and the OP will not get “any of the stuff back”.


So, your comment about, “Hope you manage to get some of the stuff back. . .” will not happen if Mythic “would stand by the current policy”.


IMO Mythic’s current policy is anarchistic and detrimental to the survival of the game. It does not matter to Mythic that the 'valid user' that screwed the account logged in from an IP address in China where the normal user logs in from an IP address in Texas. IMO Blizzards policy is better designed for the long-term health of a games population.


Unfortunately I do not believe that Mythic ever put in place the tools that would be necessary for a CSR to easily fix/repair this type of problem. Without the tools needed to fix these problems the small number of DAoC CSRs probably do not have the time necessary to tackle these challenges.

 

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