*cry*...... this is your emote huh elgarl......just stop posting here and let the people who "play" ac move on to the better plugins since your plugin was junk anyways. we all know why you pulled the plug for real anyway

 

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Look on the bright side Elgar, you aren't alone in Turbine and their screwed up billing practices.

That's the thing, ElGar is acting like Turbine specifically set out to give him the screws. Like they said "Man we hate ElGar, how can we ruin his weekend? We don't even have access to his coffee to pee in!"


Yeah it was stupid, a mistake, unfortunate, etc, but it wasn't personal and that is why I affirm that ElGar is overreacting like a little kid.

 

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So where are the blasts on Turbine?


Sure, it's fine to single out one person who is "overreacting" to something, but I don't see people "overreacting" to the company that is doing it month after month after month and is doing nothing about it.


If Turbine hadn't "added nukes to the fireball", then Elgar wouldn't have "gone off". That is the plain and simple truth.

Arch Magi,


I am still steamed about the pre-order issue. I am trying to focus my anger in one direction at a time.


AND...


Since I am glad El-Tank is gone there is no issue for me. *shrug*


Sure Turbine has made a lot of mistakes but most of those mistakes have been made by past design teams and producers. I do not know why but I have more faith in the current design team though that faith has slowly been eroding.


~Duri

Didn't turbine make a public apology? Shouldn't this satisfy ElgraL's wishes?

If they did, I sure as heck didn't see it.





Well, the "past design teams and producers" thing doesn't apply to what happened to my account, Elgars account, or Shrivas account, as all of them have happened in the past 2 months. Couple that with the "bang up job" they did on the Rank Chain and Housing exploit in the botched "14-Day Trial" (which is less than 2 weeks old), and I honestly don't see any difference between "old and new" teams.


But be that as it may. Old team or new, they still refuse to address the entire UCMing issue where they should ... by perm-banning people who get caught at the credit card level so that if you have 1 or 2 or 20 accounts and get busted 3 times for UCMing (heck, I'd rather they make it more harsh than that), then you can NEVER use that Credit Card number for AC again. Smack around the "professional" UCMers, and maybe some of the "amatures" will sit up and take notice and not risk it.

UCMers still pay the monthly fees (some of them multiple), and Turbine is not in a financial state with AC1 to just let all of those accounts go. Maybe if it were stopped in the beginning, when pops were awesome and it was the second biggest MMO behind EQ, but not today.


edit: My ElTank works just fine, and I still think ElGar is acting like a child. I don't need the guy to come back and fix it, he can take a hike.

 

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Email from support on 11/3....


Dear Customer:


We recently discovered that some customer accounts were over-billed this month. Your account may be one of these. We have identified the source of this mistake and we will refund any excess charges as quickly as possible. There is no action required on your part. Should you have any billing questions or concerns arising from this, please contact us at accountsupport@turbine.com.


We apologize for any inconvenience this might cause and thank you for your continued loyalty and support of Turbine.


Thank you,


The Turbine Support Team


So they did apologize....


Nia

 

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IIRC , part of the reason EL was ticked was because Turbine didn't respond to his email to that address.


He had a question pertaining to being billed on a closed account.


He had a concern that their mistake cost him money.


He emailed them and got no reply at all.

 

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