What anti-virus program are you running? OS, Computer, router models or info?

Sorry, as I've researched this more I realized how little info I gave.

Windows 7
Kaspersky Pure
Linksys E1000 router
Bellsouth Fast Access DSL

I talked for 1.5 hours to the linksys people and I think they took me to the cusp. We set up "Port Range Triggering" for ports 9000-9013. He told me I have to talk to Bellsouth about converting my internet to a Private IP (?) so that I can set my router in Bridge Mode using PPPoE. I'm not a computer savvy individual so if any of that previous statement is out of order/makes no sense, I apologize. Nevertheless, he told me I could basically spit out those buzzwords to the customer service person at bellsouth and they'd set it up and give me a user name and password for my internet connection and then I could call the Linksys people back to finish the conversion of my router to bridged-mode. Hopefully he's right and it'll work because I'm itching for some AC haha.

I tried all the setting up a static IP and port forwarding and what not, turned off Kaspersky, and did basically everything else I could find in the different threads on these forums and the AC forums, so if this doesn't work, I guess I'm SOL.

If anyone has any other suggestions that I haven't tried, I'm all ears. Thanks guys.

HOLY CRAP it seems to be working. For those hundreds of others that seem to be having a similar issue, this is what worked for me (Brace yourself, it's complicated):

1. I had to contact my router company (Linksys) and they helped me configure the ports to open (Port triggering, not Port forwarding like the guide turbine tells you to do, though the ports are the same - 9000 through 9013).
2. I had to contact my ISP (Bellsouth Fast Access DSL) who walked me through how to change my router to bridged mode (I don't really know what that does, I just know it works).
3. Then I had to call Linksys back and have them help me configure the router settings for the new bridged setting.
3a. This involved going into my network settings (Windows 7) and adjusting the IP address of my computer.

All this sounds confusing and exhausting (and it was) but I will say the customer service people were incredible. The Linksys guy orginally had no idea WTF I was talking about and admitted he had never gone that deep into the router configurations. He had to default to his supervisor who thankfully knew what was what. At one point, the linksys guy was on the same turbine page I was trying to tell me what steps to take haha. That being said, they were awesome.

I hope this helps someone because it was an arduous task. See you all in game!

PS this is utterly ridiculous the amount of hoops we have to jump through to access the game. Many, many people apparently have had this trouble and it's silly to think that no other MMO/Multiplayer game has these issues. You'd think Turbine would have addressed this years ago or at least come up with a clear and coherent guide to follow to fix this, as I saw threads from as early as 2004 on this issue.

awesome you were able to get it working!

that said, welcome to the rest of your life, you will never be able to leave AC now!


muahahahahaha

 

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Yeah, routers and AC can be a pain at times. Some work no problem, others you have to config ports:(

 

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Thanks all! I'm in game as Docere now...decided to give Void magic/melee D a whirl since I'd always been a Battlemage in the past. I hope to see you all in game!

I recognize that name.. Doubleds

Anyhoos.... as far as starting from scratch..... no problem. If there is anything at all you might want or nee, just shoot me a message.
Always willing to help people.

I am in Frankfurt, Germany, on my way to work. But will be back soon...
As I said.. if ya need anything, just ask.

 

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