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Topic:
Wow.. AT&T's Uverse install teams suck [Locked] |
Acao  Posts: 123
Registered: 2004-11-29 18:50:07
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Lannai posted:
yaroz_vn posted:
I actually spoke to a guy last night that did some digging for me, to find out why my install was never performed. I guess in this area, there are no dedicated installers, only the linesmen work on the installs. Because of all of the storms and whatnot around here, they decided to make the existing customers happy and put the new customers on the back burner. As I told the guy, I'm not all that upset that my installation didn't get done.. it's the fact that no one called me to tell me that they were re-routing the people that were doing it, and that when I called, no one knew anything about it and told me that there was definitely going to be someone out to install it yesterday.
I would never accept this. They could have easily just told you the truth and you would have been understanding. Jerking you around when you aren't even a customer yet is ridiculous. It will only get worse... Unless they were my only viable option...I would be looking elsewhere.
This is a classic problem with having the call center in one place and the installers in another. The local supervisor made the call that repair work was going to take precedent over new work. Even with informing all the proper people up the chain of command it isn't uncommon for the message to not go back down the chain to others that are affected. Unless you are dealing with only the local people this is going to happen with any large company, one hand doesn't know what the other is doing.
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yaroz_vn  Posts: 1,225
Registered: 2002-6-30 20:08:11
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Well.. the install tech called this morning, saying that he was about 10 minutes away.. and I was 30 minutes from my house. When I got there, I found out that he didn't even have the equipment to do the install, and he thought that they had shipped it directly to me. He had to get someone to bring him a modem from the office (about 1 hour away).. So, I sat there for two hours while he did some stuff at the box, and waited for the modem to arrive. After he was done installing it, he got on the phone with the main office, and come to find out, I can't even get 18/1 with a static IP address. The most that I can get is what I currently have (6/768k).
Needless to say, I cancelled the order right there. I have Charter coming out tomorrow to install the new line and hook me up. I'm still going to complain to AT&T and hopefully get some credit for all this fiasco, and see if I can get them to transfer it to my wireless account. heh
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
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It seems that the UVerse install and Prism install ( from CenturyLink ) consistently have hiccups. But if it ever gets up and running people seem to be pretty happy with it.
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Lonestar_1  Posts: 259
Registered: 2004-8-26 08:40:28
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Well, for one they would of seen that on qualifying you could not get 18 and should of told you. Wow 6/786 is just slow for VDSL/Uverse.
And there are usually never really dedicated installers. They just get assigned jobs at whatever work locations.
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Lonestar_1 posted:
Well, for one they would of seen that on qualifying you could not get 18 and should of told you. Wow 6/786 is just slow for VDSL/Uverse.
And there are usually never really dedicated installers. They just get assigned jobs at whatever work locations.
My guess is that the 6/768 is only running off of one line instead of bonded lines. Probably another hiccup.
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Nakal Title: Moderator
Bad Moogle
Posts: 363
Registered: 2002-7-9 11:50:38
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Does AT&T cap business lines? I know they announced caps for their cable/DSL 250/150 GB respectively.
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yaroz_vn Posts: 1,225
Registered: 2002-6-30 20:08:11
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
I'm not sure if they do or not. However, I've never received any notification that my residential would be capped.
Back on the original topic.. I woke up yesterday to find out that they never cancelled the u-verse account, and they disconnected my residential account. When I called to see what's going on, they said that I don't have a speed stream modem, that I must have the motorola one. Then they told me that I have u-verse and not residential dsl. I said "the he-- I do. Let me speak with a manager." The manager said that he was sorry, and attempted to get my dsl hooked back up, but they said that it'd be 5-10 business days before they could complete the new order. I told them to cancel it, since the Charter guy was pulling in my driveway for the new install.
After about 2 hours for the install, I was up and running with 16/2 and when I did a speedtest, I was at around 56/5. 
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Quazimortal Title: The One and Only
Posts: 1,557
Registered: 2004-9-18 21:52:58
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
Nice!
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Date Posted:
6/22/11 8:27am
Subject:
Wow.. AT&T's Uverse install teams suck |
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Congrats....you did the right thing...atleast if Charter screws you, they didnt string you along with lies and then bend you over....
Im still always curious why they have to take so long to correct a mistake when the guy is in your neighborhood disconnecting your old dsl....
Check it again each week, let me know when it drops back to normal as I assume they are going to maintain it higher than normal for about a month.
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