After being transferred for about 3 hours last week, I finally got someone that could help me get set up for a uverse account with a static IP for my small business, and I rescheduled the appointments that I had set up for the install date/time. It was scheduled for installation yesterday between 12 and 4. At 4:30, I called, and they told me that the tech was running 15-20 minutes late, and that I would get a call when they were on the way. At 6, I called again, and after being placed on hold over and over again for about an hour, found out that no technician was actually scheduled to come out for the install yesterday. I voiced my complaints, and the dispatch said that there would be a tech out first thing in the morning. I called my clients that I re-scheduled appointments with from yesterday to this morning to reschedule the appointments again, and now I just found out that they're not even coming out until this afternoon. Now I have to call and re-schedule my appointments for this afternoon.. thus causing me 1 1/2 days of lost money.

Now I've been transferred around and no one seems to know what's going on, or who's at fault. uggg.. this is so frustrating..

 

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uh I would be researching other options.

 

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Only other option in my area is Charter, and they want $500 to run a new line from the pole.

 

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Might be worth it.

 

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I sure hope that $500 is the right choice......

 

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They say that good things are worth waiting for...but broken promises and lies are not a good start to a business venture....


I would ask charter when they can have the job done and tell them to do it.


I would also tell AT&T that you were lied to repeatedly and that they will show up when you want them or they wont show up at all. I would also see if there is any legal action that can be taken.

http://www.speedtest.net/result/1354063244.png

My Charter speedtest. Ping is high because of the server. I pay for 25mb down.

 

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I actually spoke to a guy last night that did some digging for me, to find out why my install was never performed. I guess in this area, there are no dedicated installers, only the linesmen work on the installs. Because of all of the storms and whatnot around here, they decided to make the existing customers happy and put the new customers on the back burner. As I told the guy, I'm not all that upset that my installation didn't get done.. it's the fact that no one called me to tell me that they were re-routing the people that were doing it, and that when I called, no one knew anything about it and told me that there was definitely going to be someone out to install it yesterday.

 

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Welp.. called Charter, and they are $15 more a month for 16/2 (was at 18/1 with AT&T).. but they said that since I was getting the line for my business, they wouldn't charge me a fee to re-run from the pole.

 

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I would never accept this. They could have easily just told you the truth and you would have been understanding. Jerking you around when you aren't even a customer yet is ridiculous. It will only get worse... Unless they were my only viable option...I would be looking elsewhere.

 

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