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Topic:
Item sold by mistake
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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I'm talking about "named" items, not ROG items. Do CSRs generally assist in these kind of appeals?
I'm asking because 2 months ago I accidentally sold a Mythirian and CSRs restored it few days later.
Yesterday I had the same problem and the CSR won't restore the item.
When I asked why, the CSR wouldn't tell me the reason, he just said, that item restoration depends on a case to case basis and restoration cannot be guaranteed, but it was the EXACT same situation.
So does anyone have experience when CSRs restore items and when not and why? I don't understand their policies (if they have any...)
Any kind of advice would also be appreciated.
Cheers
Io
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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You're the first person I've ever heard about who had a "sold by mistake" restored.
Which I guess means it's not common, at the best of times.
-----signature-----
Angharad Macsen, Legendary Smith
Alfwyn MacLlyr, LGM everything
Jaelithe Tregarthe, LGM everything
Elfwine Llyrsdottir LGM SC, WC, Fletcher, Siege
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Semi4
Posts: 566
Registered: 2003-8-8 13:58:29
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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The first time they saw a mistake and decided to help. Chances are when they saw a second occurrence it started to look like a developing pattern or someone just taking advantage of their good nature so they decided you need to stand on your own two feet.
-----signature-----
The art of war is simple enough. Find out where your enemy is.
Get at him as soon as you can. Strike him as hard as you can,
and keep moving. - Ulysses S. Grant
Only the dead have seen the end of war - Plato
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Puandro
Posts: 30
Registered: 2006-7-26 22:48:37
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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Yes it does depend on the circumstances. Basically only so much info is kept from your toon/server and if too much has happened than that info is lost and can't be recovered.
-----signature-----
Rift - Bladei Cleric - Belladonna Rogue - Xezex Warrior
DAoC Vids: http://tinyurl.com/242c9zw
I Used To Play DAoC Like You, But While Trying Rift I Took An Arrow In The Knee.
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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Semi4 posted:
The first time they saw a mistake and decided to help. Chances are when they saw a second occurrence it started to look like a developing pattern or someone just taking advantage of their good nature so they decided you need to stand on your own two feet.
I might have thought that as well if it wouldn't have occured on different accounts. I don't think, they cross check every account registered on my name for my appeal history.
I usually don't do these kind of mistakes, I have never sold an item by mistake before and I'm playing since 2002 and now it happened twice in a row :-((((
Puandro posted:
Yes it does depend on the circumstances. Basically only so much info is kept from your toon/server and if too much has happened than that info is lost and can't be recovered.
He even quoted the log line to me, so they clearly could verify the issue that I have sold item X to NPC Y for Z copper at that specific time 
I then reappealed with the ticket number of the first restoration from the other account as a reference and the same CSR came back to me just a few minutes ago and said that "after further investigation" the item can be restored. *YAY*
I really hope that I'll never be so clumsy again because it's just a pain dealing with CS :-(((
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KaosodinAll-Father
Title: Blademaster of Hibernia - Metal Militia
Posts: 37
Registered: 2008-11-6 07:46:13
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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I have never accidentaly sold something good.
It must suck
-----signature-----
Kaosfury Kaoticblade® - Blademaster of Hibernia - Emerald Ridere
IXI Metal Militia IXI - Guild Leader
Nothing changes your opinion of a friend so surely as success - yours or his.
Franklin P. Jones
http://gimpchimp.etilader.com/s.php?u=kaosfury
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Rum_N_Coke
Title: BOOM HEADSHOT
Posts: 50
Registered: 2010-2-9 05:51:32
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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Ioeida posted:
I'm talking about "named" items, not ROG items. Do CSRs generally assist in these kind of appeals?
I'm asking because 2 months ago I accidentally sold a Mythirian and CSRs restored it few days later.
Yesterday I had the same problem and the CSR won't restore the item.
When I asked why, the CSR wouldn't tell me the reason, he just said, that item restoration depends on a case to case basis and restoration cannot be guaranteed, but it was the EXACT same situation.
So does anyone have experience when CSRs restore items and when not and why? I don't understand their policies (if they have any...)
Any kind of advice would also be appreciated.
Cheers
Io
To pull one from the books of Kzar.
ROFL LOL ROFL
-----signature-----
**Dreako - Bubble Master - RR7 Balls of Doom**
->Now Everyone, Less QQ and Moar PEW PEW <-
**Splinterr - Slice and Dice Machine - 24 Savage**
**Rumn Erutaron - Shield Bearer - RR6 BG Warrior**
Ex-Camelot Vault Warlock Mentor
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Zultanious
Title: Camelot Vault Staff
Mid Melee Mentor
Posts: 365
Registered: 2003-11-21 16:56:26
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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I had a sold by mistake a few years ago and they restored it. Nothing since however. And this was when CSRs responded in like 30 minutes
-----signature-----
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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Your best bet is to appeal as soon as you sell the item, and after you appeal DO NOT do anything else, dont buy/sell, pvp nothing, just sit until you get a response.
I've sold quite a few items to merchants by mistake :S and every single time I did what I just told ya and got my items back.
Hope it helps 
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Ravynmagi
Title: Moderator
Posts: 1,098
Registered: 2001-12-23 17:10:17
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Date Posted:
1/1/00 12:00am
Subject:
Item sold by mistake
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I accidentally sold a named item. It was one of those things as soon as I sold it I realized immediately the mistake. I paged a CSR. They responded fairly quickly. And then he spent 15 minutes or so working on my request, but came back and said he was unable to restore the item.
Though the fact that he went and tried did at least tell me it could be possible in some situations. Just wasn't my lucky day.
Would be nice to have the option to buy back recently sold items.
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