100 people in a city all of a sudden there cars dont work....
thousands still drive around just fine, do you blame the city?

no... same applies to servers you dont blame the server for isolated cases of lag

 

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Isolated exceptions to a general trend have never invalidated the general trend.


The general trend here is, out of over 10k players almost no one is having connection trouble.


Also, just because more than one person, out of over 10k, is have connection trouble on the same day does not mean the above rule is invalidated. With many thousand playing a game there is a high likelihood that a small diverse group will happen to have computer trouble beginning all on the same day.


A small group all having trouble on the same day does not invalidate the rule stated above.


Overall and in the end it does not matter if it is DAoC’s problem or the player’s problem or the ISP’s problem, it is highly unlikely that Mythic will run extra troubleshooting tests on the servers unless there is a great deal of evidence that the trouble is actually in the servers or in the code.


The procedure for proving who is the responsible party (the player, the ISP or Mythic) is exactly the same and until players begin the process of troubleshooting nothing will be solved.


The trouble shooting process begins with players publishing the previously requested tech and test info. Until then further postings, by those who are having trouble, are pointless.


Also, as Mythic will most probably not run extra troubleshooting tests on the servers or on the game code without some type of evidence that the problem is in the servers or game code, arguing is also pointless.


However it is sliced, twisted, whined about, argued about, etc. . . . the solution begins with the players who are having trouble beginning the process of troubleshooting, and then posting their results.

 

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The art of war is simple enough. Find out where your enemy is.
Get at him as soon as you can. Strike him as hard as you can,
and keep moving. - Ulysses S. Grant
Only the dead have seen the end of war - Plato

yeah, but most people just want a quick scape goat to blame, and not to actualy run tests to trace the problem.

 

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imagine a world without smartasses... and where tech-pro simply acknowledge that other people do not care about their little world.

just to clearify:
"something is wrong. find out yourself and fix it. its your product and i am paying for it so it can run smoothly. i am not paying so i can do tests for you and tell you waht is wrong."

oh and:
"do not make your problem mine ..."

Do you work for mythic?

 

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Perhaps you should not try and speed read or skim, you do not seem to be very good at it. Read it all again but a bit slower so you actually comprehend.


I never said there was not a problem. I even acknowledged that there is a problem. I simply pointed out that, to solve tech challenges those with a tech problem need to post tech info.


Some of those with a problem could have a problem because of a fault on Mythic’s end. Even if the problem is on Mythic’s end, tech info from the user will aid Mythic in locating the problem.


But, it is also possible that some who have trouble are having trouble because of a tech challenge on the users end; I am not saying all, but the symptoms do indicate it is true for some. If some who have trouble are having a problem because of a fault on their end, tech info will aid tech-pros in identifying that.


It would be a wonderful world if all tech-pro people were psychic and could telepathically glean info from the fabric of existence and then magically solve your problems but that is not the real world. In the real world tech-pro people need tech info to be able to hunt down tech problems.


Tech info will also assist the tech-pro people in separating those who have a problem on the users end from those who truly have a challenge because of a problem with the server database or because of the server code. Combining the symptoms of those who have a home computer challenge with those who have a challenge because of a faulty ISP hub with those who actually have a challenge because of a problem on Mythic’s end could create a mountain of overlapping symptoms that leads a tech-pro far from the actual challenge and add hundreds of hours, perhaps add months, to the process of isolating the problem.


Based on the FACT that 99.9% of the players are not having problems, the likelihood that everyone’s problem is on Mythic’s end for ALL of the few who have trouble, is infinitesimally small. I have seen cases where isolated players have challenges with individual character because of a corrupt server database but based on the diverse symptoms posted by those with a challenge, that is not the case for most who are posting about having trouble.


Based on some of the symptoms that many of the posters are citing, it is highly probable that for many who have a problem there is an ISP challenge with a specific hub that some gamers have their traffic routed through and ISP hubs are NOT Mythic’s responsibility. I have actually seen more than one or two instances where players who stupidly refused to run a trace and instead demanded a game company fix the servers, eventually find that some trace reports that were finally run actually isolated the problem to an internet hub and once the hub was identified the company responsible for the hub fixed the problem and the players were finally happy again. But to isolate the problem to a HUB we need morons like you to get off their high horse, remove the stick you have shoved up your rear, and run some bloody simple tests.


For others who have a problem not associated with a hub, we need tech info from them too.


“imagine a world without smartasses...”


Yes.

Imagine a world without a$$hats that blame others for their own stupidity.

Imagine a world where people with computer tech problems actually answer tech questions so others who are concerned and want to help can actually help.


<Sarcasm on>

I guess it is kind of rude for tech-pro people to have the unmitigated gall to actually ask tech questions of someone with a tech problem. <Sarcasm off>

 

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Hmm...on a Saturday evening.

Just out of curiosity, are the people having these connectivity issues using the same antivirus/firewall? I could have sworn there was an issue like this before where the firewall company pushed out an update and people had connectivity issues abound.

I dunno, just a thought.

 

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Me being a techy I can't be bothered to prove it here I'd rather prove it to someone else who can actually fix the issue. Here are the issues.

- Both me and my scottish friend are having issues and we are both on BT.
- We have no outstanding BT issues other than BT being rubbish in general.
- We can route to anywhere in the UK/Europe/West Coast USA.
- We can't route to East Coast USA.
- A trace route and monitor of when I LD and a continuous ping stream to ALTER.NET's routers found that ANY ALTER.NET router in the route to EA's servers became unresponsive and at the same time I got a link dead.
- Same test on the Level 13 network seemed flawless providing responses of 90-100ms and no packet loss. (This is prior to ALTER.NET)
- Even pinging EA's Gateway router disconnects (After ALTER.NET)

This proves;

- EA are not at fault as people going from a different route work fine.
- BT are not at fault as connecting to anything else provides a flawless connection. (However they must be able to contact the Tier 1/2 ISP as a consumer we cannot)
- ALTER.NET's routers are intermittent.

The question is;

How do we get that resolved?

We can't unless EA respond and put pressure on ALTER.NET. So please respond! I wanna play without wanting to chuck my monitor through the window!

EA are aware they are also trying to resolve. This is a quote from the CSRs at EA;

--<quote>--
We apologize for any inconvenience you have encountered thus far. It does appear that this is a growing problem, and we can assure you that the issue itself is under investigation at this time. Any information that you can provide us, in regards to when and where ( Approximate time and place ), would be most appreciated. You can also subimt a bug report in-game on the issue, by typing /report followed by the description of what is occurring. ( If you do so, this will also include a location for you, when submitted to the developers. )
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