Corfel posted:
Can you shed some light on the recent LD/Latency issues?
I know from asking in game and the boards that alot of UK players are having really bad latency/ping issues and constant LDs
There is zero problem with my PC or internet provider - I even went so far as to re-install the game etc and yet I still cannot play the game
[color
urple]Unless you have run extensive tests on both your computer and on the ISP you really do not know that your end, or all the equipment your ISP uses, is completely fine. If you have run tests, you should post those results.[/color]
Some info on what is happening would be appreciated . . . . .
[color
urple] It is interesting that you should say, “Some info on what is happening would be appreciated . . . . .†because I was thinking the same thing, but in reverse.
People with tech challenges need to post tech info. Some tech info would be appreciated[/color]
You need to understand that most tech support people quickly come to learn that the vast majority of computer users are techie-morons and as such the typical tech support person needs a vast amount of evidence to show that a problem is in the companies equipment and not in the users hardware or in the network. . . because typically unless everyone in the game is having trouble, chances are the trouble is in the ISP or the user’s hardware. It is sad that most tech services people will assume the typical user is not tech savvy but that is how it is.
A few (a very small number of) players simply showing up on a forum and saying, “I have connection trouble and it’s the fault of the game company so they should fix it.†Has never (well almost never) gotten a game company to send their tech people scurrying over the game servers trying to find a problem.
While more than one person seems to be having trouble, there are not thousands of posts on this thread about players having trouble and there are more than 10k subs. If only 50 out of 10k are having trouble the chances are the problem is not in the game server. . . it may be in the game server but it should be obvious why it could be difficult to convince a game company to seriously spend bunches of their limited resources on hunting down a problem when it seems that the problem is not in the game servers.
I have mentioned this in past posts but it seems it needs to be said again, people with tech challenges need to post tech info. It is part of the process of convincing the game company to assign resources to a challenge.
First you post tech info, then you post more complete tech info after players post questions asking for more complete info, then you post a dxdiag report because techie players need even more info, then you post trace reports, etc. . . . then some techie player discovers the root of the challenge and shows you how to fix it or some common thread shows up, common to most players that have the trouble, and that thread indicates a challenge with the server equipment and finally the company begins looking on their end.
Whatever the cause of the challenge the solution begins with those players who have trouble, running some tests and posting vast amounts of tech info. That is how the process begins.
Anyone with connection trouble needs to post a:
Dxdiag report
ISP info
Modem/router info (including if wired or wifi)
Game lag/performance meter info at moment the game has trouble
Trace report info
http://support.darkageofcamelot.com/kb/article.php?id=305
Also, you say, “UK players are having really bad latency/ping issues and constant LDs†but is it packet loss or is it latency?
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