Here is my reply from nvdia


Hello Alan,


Thank you for contacting NVIDIA Customer care.


This is Farzana and I will be assisting you in troubleshooting the issue you are experiencing.


I understand from your email that you have an NVIDIA GeForce 8800 GS graphics card with the latest driver installed on Windows Vista operating system and you are experiencing issues while playing the game AC1 wherein, you are getting a distorted tearing display.


In order to assist you better, I will need additional information to determine the nature of problem you are experiencing.


1. Did you experience the same issue while playing any other games or while working with Windows applications? Or, is that specific to the game AC 1?

2. Have you contacted the game developer to check if you need to enable some settings within the game or to update the patches to make it work with GeForce 8 series of graphics card?

3. Please let me know the expansion (full form) of the game AC1 with which you are experiencing issues?

4. Different driver version you have tried installing for your graphics card?

5. Do you have an onboard graphics adapter? What is the model number of your motherboard?

6. Lastly, Please perform the following steps to send us the "msinfo32" file. (System configuration file)


a) Click on the Start button.


b) Select Search,


c) In the Open field, type in "msinfo32" and then press the OK button.


d) This will bring up the Microsoft System Information Utility. Click on File and then save to save this information to your hard drive. You may give it any name you choose.


e) Once the file has been saved on your hard drive, attach it to this support request so that we could review your system configuration.


Best regards,


Farzana,

NVIDIA Customer care

Customer (Alan ) 05/29/2008 08:03 PM

I play ac1 and I used to use 7300 video card and I never had a problem but with my 8400 and 8500 and 8800 cards i get screen wobble/tearing when playing ac1. I should have bought an ati card since this problem has been ongoing for over a year and it is only becuase of the 8000 series. I wasted money on 3 of your cards and I will only buy another if you can fix this problem.

Sincerely

Alan

 

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Mine has ALWAYS been set at 60 and I still have it. Tried it at 70 and the problem persists.


DtB

 

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Macakebin - WOOTS! Thank you for keeping us in the loop, its one thing when I ask people to do something its another when they do it and share the info as it unfolds.


Please make sure to include the URL of this thread, as well as the Turbine Thread.

http://forums.ac.turbine.com/showthread.php?t=37641


I am not sure they can see the Turbine forums without an account thou, if this is an issue we can contact Turbine and have one created.


1 - YMMV but this is an Asheron's Call Throne of Destiny only problem.

2 - Developer has claimed attempts at working with Nvidia to locate the problem with no results in over a year.

3 - Asheron's Call - Throne of Destiny by Turbine. A subscription based online MMORPG.

4 - Every driver set supporting Series 8 cards since their release have been tried and tested all with same result. Have also tried "unoffical" drivers with same results. Have used driver "cleanup" software to make sure there were no left over conflicting pieces.

5 - thats all you.

6 - thats all you.


Please also mention that this bug is reported on every card made in the Series 8 line and there are a few confirmed reports in the Series 9 line. You are not the only person affected, and many customers have gotten mixed responses when seeking help via Turbine as well as Nvidia channels. There is 1 insane user who doesn't even own a Series 8 who has been gathering and looking for common possible problems with PCIe, motherboards, chipsets and keeps having people try new ideas to see if there can be a fix found on the player side. We've tried working with Turbine and now we are trying to involve Nvidia directly to help their customers.


One very important thing of note, when run under WINE on *nix systems this bug does not appear. There seems to be some difference between the Nvidia drivers for WIN and *nix that could explain this, but we lack the programming and coding skills to locate it.


This error has already resulted in people quitting the game and others deciding to purchase ATI cards.

Would it be possible to get 1 email address or subject line to use at Nvidia so that the affected people can deal with just 1 person or team who understand the basics of the problem, so they do not need to repeat their issue each time when making contact and we don't overwhelm your support staff with all of them duplicating the same steps for each user who contacts them.


We are a fairly organized group of players and we can and will provide any details they require to help locate and eliminate the problem.


wubbie

 

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Thanks for help i posted reply and it takes up to 72 hours for reply!

=====================================================================

Question Reference #080529-000158

Subject: I play ac1 and I used to use 7300 video card and I never had a problem but wi...

Product: Graphics cards

Category: Troubleshooting

Choose OS: Microsoft Vista

Submitted: 05/29/2008 08:03 PM

Last Updated: 05/30/2008 09:08 PM

Status: Updated by customer


Product Name

gforce 8800 gs


Driver Version

current


Discussion Thread

Customer (Alan ) 05/30/2008 09:08 PM

Dear Farzana,


I am very grateful for your help. I'd like to give credit to Chef_Wubbie

who's request post on IGN caused me to contact Nvidia. However, there are many more just as dedicated people who have tried to solve the issue. I have played this game on and off for the last few years, but the problem only started with the 8000 series.


Possibly, you would be willing to join the forum discussions or directly with the game mfg. who could set up a special forum password for you to

post on their official site - just for Nvidia to focus on this issue and not waste precious resources with many different people working on isolated requests like mine.


I just wanted to give you a little background (per the very helpful post on IGN), I am part of a very large gaming community that is very dedicated, and there are many parties that are willing to do whatever is necessary to solve this problem as well as ones with technical experience that maybe of greater value. This problem has been going on for a very long time and the best minds of player base has tried their best to solve the problems but have reached a roadblock that is causing many dedicated gamers/players to quit. There is very small group that usually post on the official gamesite forums as well as IGN technical utilities forum for this game. Kindly find below the links to the 2 sites where the post has generated dozens of pages of posts and ideas:


official game site forum:

http://forums.ac.turbine.com/showthread.php?t=37641

Note: I am not sure you can see or post on the Turbine forums without an account thou, if this is an issue we can contact Turbine and have one created for you.


ign forum utility boards:

http://vnboards.ign.com/ac_utilities/b5432/106142724/p13/?182


quote

Would it be possible to get (1) one email address or subject line to use at Nvidia so that the affected people can deal with just 1 person or team who understand the basics of the problem, so they do not need to repeat their issue each time when making contact and we don't overwhelm your support staff with all of them duplicating the same steps for each user who contacts them.


The game player base are a fairly organized group of players and we can and will provide any details they require to help locate and eliminate the problem.

unquote


Here are the answers to your questions which Chef_Wubbie helped me write:

1 - YMMV but this is an Asheron's Call Throne of Destiny only problem.

2 - Developer has claimed attempts at working with Nvidia to locate the problem with no results in over a year.

3 - Asheron's Call - Throne of Destiny by Turbine. A subscription based online MMORPG.

http://www.turbine.com/contact.html

4 - Every driver set supporting Series 8 cards since their release have been tried and tested all with same result. Have also tried "unoffical" drivers with same results. Have used driver "cleanup" software to make sure there were no left over conflicting pieces.

I am currently using 175.16_geforce_winvista_32bit_english_whql

5 - Onboard graphics GeForce 6150SE nForce 430 - but I do not use,

Motherboard*Manufacturer: Asus *Motherboard Name: M2N68-LA

*HP/Compaq motherboard name: Ivy-GL6

Specs on my computer:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01048301&lc=en&cc=us&dlc=en&product=3436821

6 - file atatched.


quote from IGN Boards

----------------------

Please also mention that this bug is reported on every card made in the Series 8 line and there are a few confirmed reports in the Series 9 line. You are not the only person affected, and many customers have gotten mixed responses when seeking help via Turbine as well as Nvidia channels. There is 1 insane user who doesn't even own a Series 8 who has been gathering and looking for common possible problems with PCIe, motherboards, chipsets and keeps having people try new ideas to see if there can be a fix found on the player side. We've tried working with Turbine and now we are trying to involve Nvidia directly to help their customers.


One very important thing of note, when run under WINE on *nix systems this bug does not appear. There seems to be some difference between the Nvidia drivers for WIN and *nix that could explain this, but we lack the programming and coding skills to locate it.


This error has already resulted in people quitting the game and others deciding to purchase ATI cards.

--------

unquote


Sincerely,

Alan

 

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YAY! A new corporate entity to hates me! (trust me, you'll learn soon enough to hate me. but I really am a nice guy if your working on helping players.)


*does the happy dance*


I'm more impressed you got a reply that was more than just change your drivers and move on.

Hopefully the nice people from Nvidia will stop by and say hi here.


Hi Nvidia people!

I'm the crazy without a Series 8 who keeps pushing the hamster wheel of we can find a fix!

As a review of this thread will show you, we've tried ALOT of things...

But we can confirm the bug on every Series 8 card and some Series 9.

The mobile chipsets may or may not have the bug, there is some debate and so few people actually play games on laptops gathering data is problematic at best.


If we can provide any information thats not already here by all means all you need to do is ask.


We're glad your here... and don't take this the wrong way but I hope your stay is short as we locate a fix quickly


wubbie - the other white meat

 

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Thanks 'other white meat' haha


Here is reply - not much yet

============================

Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.


We are continuing to work on your issue. If you have more information, update your question here


Subject

I play ac1 and I used to use 7300 video card and I never had a problem but wi...


Discussion Thread

Response (GG) 05/31/2008 12:37 PM

Hello Alan,


Your case is being escalated to our Level 2 Tech Support group. The Level 2 agents will review the case notes and may attempt to recreate your issue or find a workaround solution if possible. As this process may take some time we ask that you be patient and a Level 2 tech will contact you as soon they can to help resolve your issue.


Best Regards,

NVIDIA Customer Care

 

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Hmm, recreate the issue. That's easy


Load up a machine with the affected card, load on AC-TOD, open a pack and VIOLA, there ya go


DtB

 

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DtB, be nice... they are at least in process and keeping the customer informed... something that can't be said about a certain MMORPG creator...


Now to see if a level 2 tech can see the problem and say WTF thats not right and work on it


Anyways if you wander thru HI NVIDIA PEOPLE!


wubbie - wheeeeeeeeeee


edited bit - oh... hurm i reread what they wrote... if they give us a workaround of raise the main chat window a line or 2 Imma gonna smack them... no workarounds... solutions!

 

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Actually I was and am being nice


I do know how important it is to be able to duplicate a problem with software so they know if the fix worked or not. The fact that this one IS so easy to duplicate is what I was pointing out


DtB

 

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Now if only Turbine will give them a free trial or comped account to play around with...

 

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