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Author Topic: Am I crossing a line here? [Locked]
Velvet_Ice  1 star
Posts: 107
Registered: 2003-12-12 12:35:01
My boss gave me a list of people who owe our business money so I could try and collect it from them. I started looking them up on facebook and am tempted to contact them via a private message and ask them to contact the office so we can talk about it. My boss is in a meeting and will be for the next few hours so I thought I would come to the all knowing ACF.

Also, I would be contacting them under the office facebook page. Not my personal one.

 

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Shazami  2 stars
Posts: 453
Registered: 2002-3-22 16:26:07
I would think so.

They'll be like "omfg, stalkers!!!"
Immortal_Haze  2 stars
Posts: 498
Registered: 2002-1-31 17:54:09
Not quite sure that strikes me as professional, but I don't know the entire situation.

 

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aon_mixed  4 stars
Title:
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Posts: 2,317
Registered: 2002-8-19 07:30:30

 

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rabbitslayer  3 stars
Posts: 518
Registered: 2001-8-26 17:08:06
email system broken?
regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
A few factors involved here. It first depends on what time of business. If it something like an ISP or web development, not so bad. If it [is] say medical or something, see below.


Using the company FB page is better, however you are still approaching their personal web space which seems very unprofessional, once again depending on the business.


Why not do the crazy thing companies have done for decades and make a phone call and/or a letter/bill in the mail. *Or yes:
rabbitslayer posted:

email system broken?



If as expected, you are a drug dealer, then yes this seems very fitting.

 

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Velvet_Ice  1 star
Posts: 107
Registered: 2003-12-12 12:35:01
Immortal_Haze posted:

Not quite sure that strikes me as professional, but I don't know the entire situation.



One client in particular owes us over 5k. She moved and changed her phone number so we haven't been able to collect the money from her. This is the first time we have found her in almost 2 years.

A lot of people on the list did stuff like this.

I am going to run it by my boss before I actually do it, but wanted everyones thoughts on it.

edit: I work for a Family Law Firm. A lot of people stop checking the e-mails that they give us and change their numbers or move when the final decision is something they don't like.

 

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regulator_cracka  4 stars
Title: They finally recognized greatness.
Posts: 3,726
Registered: 2009-1-6 15:07:53
Velvet_Ice posted:

Immortal_Haze posted:

Not quite sure that strikes me as professional, but I don't know the entire situation.



One client in particular owes us over 5k. She moved and changed her phone number so we haven't been able to collect the money from her. This is the first time we have found her in almost 2 years.

A lot of people on the list did stuff like this.



Collection agency or lawyer is your only hope then at this point. With that time frame, you more than likely are not getting paid, but you can f up their credit rating some.

 

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aon_mixed  4 stars
Title:
Pirate Kitty

Posts: 2,317
Registered: 2002-8-19 07:30:30
you can use facebook to get their contact information, though you should not use it as a means by which to notify or collect...

reason i say this is because of the FDCPA, which states that unless you can verify that the person to whom you are speaking to is the actual first person (who owes the money) or the third party (authorized designatee or co-signer) you may not discuss the debt with anyone.

you as a collector type person cannot be sure who is reading or responding to a facebook message.

 

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HeartView  4 stars
Title: Be right back...
Posts: 1,209
Registered: 2001-12-20 08:11:56
2 years? Ever thought of hiring a collection agency?

 

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