During the holidays and during summer usually sees the biggest spike in hacking activity.

 

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Have an authenticator and the same thing happened to me while in Algeria recently. Obviously very far from my normal login location so account was locked and I had to change password to fix. When I got back to the States I had to go through the process again even though I normally log in and have many times from my house here.

So, I don't think it keeps a history of where you log in legitimately from. It just locks it if you change login places. It freaked me out the first time but I am ok with this security feature.

 

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This happens if you use a computer with a different IP address. Sometimes (rarely) that number can get changed. I have a friend who travels and gets this all the time. An authenticator will fix it but it is a pain in the rear to use. Some phones have the ability to run a program that generates the number. You might want to look into that.


While the authenticator is a pain in the rear it provides peace of mind and a good level of protection from account thieft. I just wish they would let me change accounts without having to use it.

 

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This happened on one of my accounts(weird though, since they all use the same battle.net login) that has been closed for months.

Made sure it was legit then went through the procedure to unlock it again.

 

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It is trigger by IP changes from you last few login.

Authentication don't fix this issue. You will still get Account locked and need to reset password to login.

The auto-locking mechanism is really silly because you need to answer your secret questions each time to reset the password --- increasing the risk of keyloggers stealing this information.

 

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