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Author Topic: Authenticator window (where I type in numbers) isnt there anymore? How do I get it back? [Locked]
acdyman
Posts: 8
Registered:
Thanks
Arcilite_I  4 stars
Title: VN's Most Wanted
Posts: 1,260
Registered: 2002-1-27 08:46:24
Are you going to make a habit of asking questions without giving us enough information to provide you with intelligent and informed answers?

I'm only asking so I know whether to ignore you or not. I anxiously await your response.

 

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acdyman
Posts: 8
Registered:
Uh.. what info do you need? I meant on the login screen. I have Vista Basic Home 32. Anything else? thx
Arcilite_I  4 stars
Title: VN's Most Wanted
Posts: 1,260
Registered: 2002-1-27 08:46:24
Are you able to login without entering an authenticator code?

Are you able to login at all?

We'll start there

 

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PvPing since 1977
Fedup23  2 stars
Posts: 358
Registered: 2006-7-14 06:15:32
Good luck.. to both of you.
Bremen_Gaheris  1 star
Posts: 182
Registered: 2003-1-29 03:33:24
I know this is probably a troll but I will bite.

When you use an authenticator for the first time it comes up as a popup window after you input your username and password at the main login screen and then everytime you log in after that it has a third window under password for your authenticator. If you log in with an account that doesn't have an authenticator attached at any point, that third window goes away on the next login screen shown.

So, TLDR, the authenticator extra field shows up after you successfully login with an account with an authenticator and goes away after a successful login with a non-authenticator account.

 

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acdyman
Posts: 8
Registered:
Okay, this is the problem. When it says you have to convert it, it gives you a link to battlenet and then you put in a CD key. I accidently put in a trial CD number that came in the box and started a new account. No big deal. Except it doesnt require the authenticator so that window went away. And when I try and log onto it with my regular account, the window doesnt come back not does the authenticator window popup like it used to. Yes, I copy/pasted also and tried several times. Nuttin.
Mayhem702  1 star
Title: Public Nuisance
Posts: 101
Registered: 2004-4-13 16:14:36
Bremen_Gaheris posted:

I know this is probably a troll but I will bite.

When you use an authenticator for the first time it comes up as a popup window after you input your username and password at the main login screen and then everytime you log in after that it has a third window under password for your authenticator. If you log in with an account that doesn't have an authenticator attached at any point, that third window goes away on the next login screen shown.

So, TLDR, the authenticator extra field shows up after you successfully login with an account with an authenticator and goes away after a successful login with a non-authenticator account.



my Authenticator window has always appeared in the form of a pop up window, no matter how much times i do it. This is in WoW only though, in SC2 i do get a third box under my Password.

 

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Naolin - Vida
"He who dies with the most toys is, nonetheless, still dead."
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Mayhem702  1 star
Title: Public Nuisance
Posts: 101
Registered: 2004-4-13 16:14:36
acdyman posted:

Okay, this is the problem. When it says you have to convert it, it gives you a link to battlenet and then you put in a CD key. I accidently put in a trial CD number that came in the box and started a new account. No big deal. Except it doesnt require the authenticator so that window went away. And when I try and log onto it with my regular account, the window doesnt come back not does the authenticator window popup like it used to. Yes, I copy/pasted also and tried several times. Nuttin.



The question now is...

does it let you log on? or does it ask you for an authenticator.

 

-----signature-----
Naolin - Vida
"He who dies with the most toys is, nonetheless, still dead."
"Sancho, los perros ladran, es senal que avanzamos" - Don Quijote
acdyman
Posts: 8
Registered:
Mayhem702 posted:

acdyman posted:

Okay, this is the problem. When it says you have to convert it, it gives you a link to battlenet and then you put in a CD key. I accidently put in a trial CD number that came in the box and started a new account. No big deal. Except it doesnt require the authenticator so that window went away. And when I try and log onto it with my regular account, the window doesnt come back not does the authenticator window popup like it used to. Yes, I copy/pasted also and tried several times. Nuttin.



The question now is...

does it let you log on? or does it ask you for an authenticator.



No and no. I actually detached my authenticator and reattached it and still nothing. I guess itll have to wait til tomorrow to talk to support. This sucks.

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