Auenwing posted:
Loosing touch with customers is the first step in any company's decline.
Loosing touch with customers is the first step in any company's decline.
Again, Auen hits the nail on the head.
Keep in mind, the type of forum matters quite a bit....
The bug report forum? Yah, devs definitely need to be reading every one of those posts.
Technical issues? Same same.
General forums? Read, yes, but take with a grain of salt. We know devs cannot make everyone happy, all of the time. So these posts need to be scrutinized for relevance, importance, and content.
Also we have to keep in mind that hardly anyone gives positive feedback on a whim. When have you ever called a company, unsolicited, and told them how awesome their product was???
"Hey, (insert company name), I just wanted to call you and let you know that your product is working as intended..thanks a lot!!"" We paid for a product, and expect it to work as intended. Our initial "thanks" was our money going into the hands of the company.
This hardly ever happens, therefore we can always expect a much larger proportion of disgruntled posters on a products forum than those who are "just peachy" with everything.
And yes, these posts need to be read and digested accordingly by the developers.
-----signature-----
Guttersludge
People just can't handle the truth.
NeMeFieD said:"
ea I Ucmed for 12 days straight.."
njwCSUS posted:I'm homosexual, so really, its ongoing sexual attraction to my father, not my mother.
People just can't handle the truth.
NeMeFieD said:"
ea I Ucmed for 12 days straight.."njwCSUS posted:I'm homosexual, so really, its ongoing sexual attraction to my father, not my mother.
