Actually, when it happened I DID call them. They couldn't answer the question, all they did was give me the run around about viruses and spyware. And yes, I did do checks on the computer. Trust me, the first thing that entered my mind was that I got some kind of keylogger. I was a bit more scared of ID theft and other more serious matters first.
Before calling I did check my computer for any possible virus or malware or rootkit or keylogger. This computer and my laptop both came up squeaky clean. I even had a colleague at work run scans on the drive to make sure I didn't miss anything. Also, it was he who told me that B.net did not support case sensitive passwords. This happened back in March and I am still running the same installation of Windows. My Rift account, my Steam account, my other accounts are just fine. Why only Battle.net/WoW? Plenty of Gold Farmers in RIFT too, and there have been hack attempts there as well. Why not other game accounts, or other accounts like Facebook or the like? I am pretty sure the people hacking these accounts don't care about felonies and the like. Look at Lulzsec or Anonymous. They have hacked everything lately from Sony to the Pentagon between the 2 of them.
I admit, I should have used a stronger password . That was my own fault. Of course I thought they would have at least supported case sensitivity but that is not the case. And when you factor out case sensitivity and lack of symbols, even an 8 character password with numbers/letters becomes relatively easy to hack. See the link I posted on how quick some of these passwords can be cracked without symbols/case sensitivity.
Ugh_Lancelot, yes I know not running as an admin can still allow malware to infect the current in-use profile. It is only a layer of security, not an end-all be-all. I am not that stupid. But it is a layer of prevention and does help keep malware from infecting system files or other profiles and good practice to follow.
I am not stupid when it comes to security and computer use. But I know I am not infallible which is why ran tons of scans on the machine and I had a colleague do some scans as well, just to be sure. For a week I wasn't sure if my drive was safe or not. But after thorough inspection 2 of us could not find anything. To this day the drive is clean (I even ran a few scans today after reading this thread to make sure). You can take my word on it or you can flame me. Fine, whatever, but I am being honest about the situation when I say having a keylogger is extremely remote.
Now I do not believe that Blizzard is selling accounts or any of that Jazz that people accuse them of. But, after recent events with Sony, Bioware and the like - I don't doubt the possibility of Blizzard being compromised, they are a big target. Also, I do not hate Blizzard. I loved WoW for 6 years. Yes Cata was a disappointment for me, but I still follow the game in hopes that it gets better.
I frankly was just upset my account gets compromised less than 48 hours after removing the authenticator, and the fact Blizzard does not at least support a strong password system. Also, admittedly, Gutter I did come out a bit strong when you mentioned keylogger. I should have replied stating I did everything under the sun to make sure I didn't and should have explained why I was sure in the first place. So for that, I apologize. At least if I had cited what I did, it may have been taken more seriously than my overly-defensive post.
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Currently in the MMO unemployment line.
Can I get $15/month for not playing them?
ea I Ucmed for 12 days straight.."