jarom_td posted:
My brother has Comcast's cable internet and VoIP. The cable modem with built in VoIP has a backup battery pack built in case the power goes out you can still make phone calls.
He was having internet issues and was on the phone with a Comcast tech. The tech told him to reboot the modem, ie unplug it and plug it back in. The @~#% tech didn't know to also have him pull the backup battery pack out of the modem. Probably didn't even know it has a backup battery pack. Anyway his issue didn't get resolved because the modem never re-booted.
I show up an hour or so latter and he tells me about the issue. I pull the battery pack out and pull the power cable from the modem. Plug everything back in and everything works fine. Even low level techs should know how to reboot their own modems!
That wasn't directed at you Pitts. Just saying modems with backup battery packs also need to have the battery pack pulled to reboot. And Comcast's techs aren't all that smart - or not trained properly anyway.
the ones with the battery pack in em should have a reset button on the back, which is the preferred method to reboot.
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