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Author Topic: Poor CSR response time on appeals [Locked]
AbstractView
Posts: 17
Registered: 2010-11-19 15:58:32
AbstractView posted:

This may be my biggest disappointment since returning a couple of weeks ago. My ranger's lvl 15 epic quest bugged out ... I've had an appeal in for days - and he's lvl 41 now. Luckily that's the only character out of 7 that has had any problem like this.



Update:

While no one is going to call it timely, I received an email today stating that the problem had been corrected with my ranger. Logged in, and indeed they had fixed things.

So, they could sure be faster about it, but at least there is some proof they are looking at and acting upon some appeals.

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