While I do not think that Mythic people should be jailed for their actions, I understand angryranger’s overstatement to emphasize the anger that many players have toward Mythic.
Many, many, many posts have come on these boards where players have posted confusion about the cancel button. It is a very simple thing for Mythic to change the page a tiny bit so as to make things very clear concerning if an account is recognized by Mythic as canceled, yet Mythic stubbornly refuses.
Some may think it is simply the players being silly but that is myopic to the different personality types and it ignores the past billing problems where some players had bank accounts emptied and could rightfully be a bit gun shy. It is completely reasonable that some players could need things on the account management page listed with a bit more clarity.
Considering how easy it is for Mythic to add a bit more clarity to the account management page it is typical self-destructive Mythic to decide to take a stand and absolutely refuse to correct a confusing page.
It is similar to the 9 years of the old Herald where the housing page drove noobs crazy as they tried to figure out how to get empty lot listings or where the link to the free trial was a teeny tiny /DAoC/ at the very top of the page when it would have been very easy to have a huge link that obviously said “FREE TRIAL†or the hundreds of other things where Mythic decided to create conflict/confusion instead of doing what they should.
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The art of war is simple enough. Find out where your enemy is.
Get at him as soon as you can. Strike him as hard as you can,
and keep moving. - Ulysses S. Grant
Only the dead have seen the end of war - Plato