First let me state that I have no affiliation with the decal devs.
This post is intended for people who are too lazy to search for information.
The following information has largely been cut&pasted from posts at
http://forums.acdev.org with some formatting and reorganization. Following links seems to be too hard for some folks so I have tried to keep links to a minimum. This list is not intended to be all inclusive but from the large number of redundant posts I read, it should contain the most common issues.
Please do not post your problems to this thread unless you can also include what you did to fix it.
A note on alpha testing:
Alpha testing is not about how the developers can help you. It is about how *YOU* can help the *DEVELOPERS*. Listen to what they are asking for and what they are *NOT* asking for and follow simple instructions.
**BEFORE YOU BEGIN**
1) LEARN TO READ
2) Get tested for reading comprehension skills.
3) Be sure you have Windows Installer 3.1 installed
4) Install the 2.0 .NET framework
This will be required for some newer plugins and should be installed
*before* you install decal.
5) Follow the clean install instructions from the following thread:
http://forums.acdev.org/phpBB2/viewtopic.php?t=3445
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Issue: This application Failed to start because d3dx9_27.dll was not found.
Issue: Decal bar does not appear in-game
Resolution:
1) download
http://decal.acdev.org/files/D3DXSetup.exe
2) run this file
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Issue: failure to start because MSVCR71.dll is missing
Resolution:
1) Search for MSVCR71.dll
2) Copy MSVCR71.dll from it's current location to Decal's directory
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Issue: decal doesn't appear ingame
Try:
1) check Display settings and ensure color depth is 32bit not 16bit
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Issue: decal not working with Win2k
Status: issue with CharacterStats
Resolution:
1) wait for next release
-or-
2) install WinXP
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Issue: decal not working with Win98 or WinME
Status: decal does not offer support for Win98 or WinME
Resolution:
1) install WinXP
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Issue: AC crashes to desktop when you click on a button on the Decal Bar
Issue: you get a "cImage::loadPortal Failed Loading Portal file ID" error message
Status: likely related to insufficient video memory
Try:
1) run fewer plugins, especially graphics-intensive plugins with large, complex views or plugins with HUDs
2) upgrade to a video card with more memory
3) adjust AC game settings to use less memory
(reduce the game resolution, run in fullscreen mode, lower texture detail settings)
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Issue: If you get an error message about inject.dll
Resolution:
1) Start->Run...
2) regsvr32 "c:\program files\decal 3.0\inject.dll"
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Issue: I can play a character just fine (and exit), but if I select a second character,
log him in and exit, I get a standard error message box (titled acclient)
with the text acclient has encountered a problem and needs to close.
We are sorry for the inconvenience.
and inviting me to report this to Microsoft.
This happens while the character is in portal space (exiting the game)
and before the character selection screen reappears.
Status: Problem with TreeStats.
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