The reason Techs on the phone ask you to do stuff is that they have no idea how smart you are when you call.


They have to treat each person as if they've never operated a computer before... because half of them haven't.


As for the export.. it contains actually quite a lot of information. Export has been part of Decal for at least a year now, possibly two (as I was the one who added them).


The reason for the export is to take a look at what plugins you have, what video card you have, what drivers you have, and what Decal specific information can be used to diagnose certain issues. It's mainly useful for Plugin support, but it is very beneficial to overal Decal support as well.


As for your problem, maybe you should update your graphics card and see if the updated drivers have any affect on it. I can't see anything right off that looks odd, but there is always something. We know Decal works as there are quite a lot of users who are using it flawlessly... but it's the people who aren't that we have to pay attention to and figure out the common thread in them.


Sometimes that takes time.

As a 'for instance'...


Without the export, I can tell that you probably have a video problem. I don't know if it's the card, the drivers, the card memory, a laptop computer (with it's own special needs) or maybe something really strange with your setup, ie Decal files out of date, etc.


With the export I was able to rule out just about everything. The only 'unknown' left was video driver.


Without the export we could have started playing a bunch of back and forth games about what you have installed, have not installed, brand of card, and on and on.


With the export we don't need any of that. We can look at it and quickly rule out lots of possibilities.


So even though the export did not tell us what was wrong, it DID tell us a whole bunch of possible stuff that wasn't wrong.

Thanks Drakier, I screwed up that framework post. In reviewing my notes I should have said that if netframework 1.1 was installed and also had the 1.1 hotfix then it would be better to uninstall both and re-install 1.1. seems te older hotfix wasnt a great fix.