Hey,

So here is my problem I don't know what is going on please help. After sometimes an hour up to I think three hours max it has allowed me AC will fail and this comes up. A small Microsoft window comes up and reads this, AcClient has stopped working. A problem casued the program to stop working correctly. Windows will close the program and notify you if a solution is available. Then gives me to options Debug or Close. I choose Debug every time it never works and boots me from game play. I just started playing again, and I just downloaded within the past week the new decal and plug ins and AC. Decal is updated, I run it as administrator since I am using Vista32. The only plug ins I am using are Virindi Tank and Virindi Reporter. Can someone please help me with this problem.

Thanks ahead of time.

post a decal export. outside of decal open decal, click export, cut&paste info into a reply.


probably essential is at least a clue as to which OS, xp or vista, or vista64 you are running. some real hoop jumping to get decal to work nicely with vista and vista64

 

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Yes...the main question I would have at this point is how much video/system memory do you have. An export would answer that.

 

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Decal (DenAgent.exe) version: 2.9.6.0

type, enabled, name, version, clsid
Plugins, 0, Mob Tracker, 1.4.0.0, {0C212D60-8708-4043-A09B-E6C0387A0A8D}
Plugins, 0, GoArrow, 1.2.0.1, {46BBF551-8578-4A59-B2FB-B5D9F4C719FA}
Plugins, 1, Virindi Tank, 0.3.0.19, {642F1F48-16BE-48BF-B1D4-286652C4533E}
Plugins, 0, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Plugins, 1, Virindi Reporter, 0.0.0.3, {8C70FF56-0E53-4265-9E19-C4534A8D3AA8}
Plugins, 0, MiniMap, 1.1.0.104, {92C09018-E815-4C22-987B-8E553154146E}
Plugins, 0, Radar Add-on, 1.2.0.49, {CA23F8D7-7E71-423A-A928-BC5CDD8FBD96}
Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Decal FileService, 2.9.6.0, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, 1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}
Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.0, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Home Edition Service Pack 1 (Build 6001)

[Protected Storage Service] : Manual

Decal Settings
: Timer (Default)
[Portal Path] : C:\Program Files\Turbine\Asheron's Call - Throne of Destiny\
[Launcher App] : acclient.exe
: http://update.decaldev.com
[memlocs.xml] : 24536 bytes, Version 0.0.11.2164
[messages.xml] : 54173 bytes, Version 2008.04.15.1
[Video Memory] : 1597579264

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 1)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.2)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Not Installed
[mfc71.dll] : Installed (7.10.3077.0)
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)

Microsoft XML Libraries
[msxml3.dll] : Installed (8.100.1048.0)
[msxml4.dll] : Installed (4.20.9870.0)


---Video Device Information---
[Device] : ATI Radeon HD 2400 XT
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_1002&DEV_94C1&SUBSYS_11101462&REV_00
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{ED9A30B4-E83E-47EF-A08C-E7288E847E49}\0000
[Manufacturer] : ATI Technologies Inc.
[ChipType] : ATI Radeon Graphics Processor (0x94C1)
[DACType] : Internal DAC(400MHz)
[Revision] :
[MemoryLocalised] : 1523 MB
[MemoryEnglish] : 1523 MB
[DisplayLocalised] : 1280 x 1024 (32 bit) (75Hz)
[DisplayEnglish] : 1280 x 1024 (32 bit) (75Hz)
[DisplayWidth] : 1280
[DisplayHeight] : 1024
[DisplayBpp] : 32
[RefreshRate] : 75
[MonitorName] : Generic PnP Monitor
[MonitorMaxRes] :
[DriverName] : atiumdag.dll,atiumdva.dat,atitmmxx.dll
[DriverVersion] : 7.14.0010.0517
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 9/24/2007 00:43:00
[DriverDateLocal] : 9/24/2007 12:43:00 AM
[DriverSize] : 2999296
[MiniVdd] : n/a
[MiniVddDateEng] : n/a
[MiniVddDateLocal] : n/a
[MiniVddSize] : 0
[Vdd] : n/a
[RenderWindow] : Yes
: No
[Debug] : No
[Signed] : No
[SignValid] : No
: {D7B71EE2-D781-11CF-D775-1A31A1C2CA35}
[DDIVer] : 10
[DDIVerEng] : 10
[DDIVerLocal] : 10
: 0
[VendorID] : 0x1002
[DeviceID] : 0x94C1
[SubSystemID] : 0x11101462
[RevisionID] : 0x0000
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes


There is all my export stuff and my i run on regular 32 bit vista, my graphics card is ATI Radeon HD 2400XT,(I think it is a 256 card), 3 gigs of ram and 2 500 gig hard drives. I am running with a quad core AMD Phenom 9600. Please I hope this is the information you are looking for if not let me know I will try to find more.

ONE thing you didn't mention was what was going on when this event happens.


are you like logging out one toon and going to log in another toon? IF SO IT IS A KNOWN condtion of decal and a couple of plugins.


either find the offending plugin (load only one at a time, see if it causes the poblem to occur, then load aother ect till it occurs. last loaded could be a prime canidate in making the event happen) and stop using that plugin.


or, learn to live with the crashses.

 

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Logging out with Virindi Reporter is broken right now and I haven't bothered to update it. That isn't causing problems while you are ingame, though.

If it happens when opening a vendor, that is a Decal bug...

If it happens when hunting, are you running out of memory?

 

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It is happening only while I am hunting.

I don't think I am running out of memory but I don't know how to check either.

This will be insightful or useless, its sorta hit or miss when I look at stuff. Just ask VI.

[MemoryEnglish] : 1523 MB
That number strikes me as odd. 1.5 gig should be 1536 shouldn't it?

AC running under program files on C: - i thought this was one of the huge problems with AC running under Vista.

This might be a stab in the dark, but have you considered switching the affinity of the cores for AC? Maybe limiting it to 2 instead of all 4.
(one of the grownups will be along to say if this is a bad idea or not shortly I am sure. I thought that some Phenoms at some point were having issues with memory, so its possible that could be part of the issue. like i said I get ideas, some good some bad)

wubbie - ideas inc...

 

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>> This might be a stab in the dark, but have you considered switching the affinity of the cores for AC?

Doubt that would be an issue, as AC is single-threaded.

 

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I have the exact same problem, but I run on XP. Here's my export


type, enabled, name, version, clsid

Plugins, 0, CastAway, 1.7.0.894, {4EB455CB-A2DA-44B6-90F2-09517A4B1476}

Plugins, 1, Decal Hotkey System, 2.9.6.0, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}

Plugins, 1, PimpHand, 1.0.1.1, {558AED1E-DE76-4406-81DF-59108A7B2579}

Plugins, 1, Make It!, 5.9.7.0, {70DD2CC6-E638-4F43-9F15-C84A0FC7DC76}

Plugins, 1, LifeTank XI, 11.7.0.8, {910C0F8E-827A-4E35-A980-50D57D0B1296}

Network Filters, 1, Echo Filter 2, 2.9.6.0, {34239EAD-6317-4C40-A405-193BA5232DD8}

Network Filters, 1, Character Stats Filter, 2.9.6.0, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}

Network Filters, 1, World Object Filter, 2.9.6.0, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}

Network Filters, 1, Decal FileService, 2.9.6.0, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}

Network Filters, 1, Identify Queue Filter, 2.9.6.0, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}

Network Filters, 1, SpellFilter, 2.9.6.0, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}

Network Filters, 1, PimpFilter, 1.0.0.0, {CECB5973-6C2A-4DC5-A369-CD7375CBD8EB}

Network Filters, 1, Darkside Filter, 11.7.0.8, {F93FD48F-BA68-4BF5-A7B3-7908D1634331}

Services, 1, Decal .NET Lifetime Service, 2.9.6.0, {71A69713-6593-47EC-0001-0000000DECA1}

Services, 1, Decal Dat Service, 2.9.6.0, {37B083F0-276E-43AD-8D26-3F7449B519DC}

Services, 1, Decal Render Service, 2.9.6.0, {FB3C8286-88ED-4B4D-B413-94B40F346239}

Services, 1, Decal Inject Gateway Service, 2.9.6.0, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}

Services, 1, Decal Input Service, 2.9.6.0, {B33307BA-706D-474A-80B9-70BB8D13EF3E}

Services, 1, Decal Networking Service, 2.9.6.0, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}

Services, 1, Decal D3DService, 2.9.6.0, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}

Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.0, {71A69713-6593-47EC-0002-0000000DECA1}

Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.0, {443D4A68-5422-4E0C-9460-973F8FBDB190}

Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.0, {7559F22F-C56F-4621-AE08-9C354D799D4B}

Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.0, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}

Input Actions, 1, Delay Input Action, 2.9.6.0, {324D76B8-D8C7-4A81-B867-E4E1F874E488}

Input Actions, 1, Mouse Move Input Action, 2.9.6.0, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}

Input Actions, 1, Restore Input Action, 2.9.6.0, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}

Input Actions, 1, Polled Delay Input Action, 2.9.6.0, {762335B2-2274-4BB4-8B1F-F7286C949FF7}

Input Actions, 1, Typing Input Action, 2.9.6.0, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}

Input Actions, 1, Event Input Action, 2.9.6.0, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}


Operating System:

Microsoft Windows XP Home Edition Service Pack 3 (Build 2600)


[Protected Storage Service] : Automatic


Decal Settings

: Timer (Default)

[Portal Path] : C:\Program Files\Turbine\Asheron's Call - Throne of Destiny\

[Launcher App] : acclient.exe

: http://update.decaldev.com

[memlocs.xml] : 24536 bytes, Version 0.0.11.2164

[messages.xml] : 54173 bytes, Version 2008.04.15.1

[Video Memory] : 528854784


D3DX Libraries (Only d3dx9_30 is required)

[d3dx9_24.dll] : Installed (9.5.132.0)

[d3dx9_25.dll] : Installed (9.6.168.0)

[d3dx9_26.dll] : Installed (9.7.239.0)

[d3dx9_27.dll] : Installed (9.8.299.0)

[d3dx9_28.dll] : Installed (9.10.455.0)

[d3dx9_29.dll] : Installed (9.11.519.0)

[d3dx9_30.dll] : Installed (9.12.589.0)


---Support Libraries ---

Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks

[v1.0.3705] (1.0 Final) : Not Installed

[v1.1.4322] (1.1 Final) : Not Installed

[v2.0.50215] (2.0 Beta 2) : Not Installed

[v2.0.50727] (2.0 Final) : Installed


C++ Libraries

[msvbvm60.dll] : Installed (6.0.98.2)

[atl70.dll] : Not Installed

[mfc70.dll] : Installed (7.0.9466.0)

[msvcr70.dll] : Installed (7.0.9466.0)

[msvcp70.dll] : Installed (7.0.9466.0)

[atl71.dll] : Installed (7.10.3077.0)

[mfc71.dll] : Installed (7.10.3077.0)

[msvcr71.dll] : Installed (7.10.3052.4)

[msvcp71.dll] : Installed (7.10.3077.0)


Microsoft XML Libraries

[msxml3.dll] : Installed (8.100.1048.0)

[msxml4.dll] : Installed (4.20.9870.0)


---Video Device Information---

[Device] : NVIDIA GeForce 8400 GS

[Device Name] : \\.\DISPLAY1

[KeyDeviceID] : Enum\PCI\VEN_10DE&DEV_06E4&SUBSYS_11621462&REV_A1

[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{3FDA2CD9-C0C1-4162-AC2B-23821CAD329D}\0000

[Manufacturer] : NVIDIA

[ChipType] : GeForce 8400 GS

[DACType] : Integrated RAMDAC

[Revision] :

[MemoryLocalised] : 512.0 MB

[MemoryEnglish] : 512.0 MB

[DisplayLocalised] : 1024 x 768 (32 bit) (60Hz)

[DisplayEnglish] : 1024 x 768 (32 bit) (60Hz)

[DisplayWidth] : 1024

[DisplayHeight] : 768

[DisplayBpp] : 32

[RefreshRate] : 60

[MonitorName] : Plug and Play Monitor

[MonitorMaxRes] : 1600,1200

[DriverName] : nv4_disp.dll

[DriverVersion] : 6.14.0011.8120

[DriverAttributes] : Final Retail

[DriverLangEnglish] : English

[DriverLangLocal] : English

[DriverDateEng] : 12/26/2008 00:08:00

[DriverDateLocal] : 12/26/2008 00:08:00

[DriverSize] : 6168960

[MiniVdd] : nv4_mini.sys

[MiniVddDateEng] : 12/26/2008 00:08:00

[MiniVddDateLocal] : 12/26/2008 00:08:00

[MiniVddSize] : 6301344

[Vdd] : n/a

[RenderWindow] : Yes

: No

[Debug] : No

[Signed] : No

[SignValid] : No

: {D7B71E3E-45A4-11CF-6A68-693100C2CB35}

[DDIVer] : 9

[DDIVerEng] : 9 (or higher)

[DDIVerLocal] : 9 (or higher)

: 0

[VendorID] : 0x10DE

[DeviceID] : 0x06E4

[SubSystemID] : 0x11621462

[RevisionID] : 0x00A1

[WHQL Level] : 0

[NoHardware] : 0

[DDAccelEnabled] : Yes

[3DAccelExists] : Yes

[3DAccelEnabled] : Yes

[AGP Enabled] : Yes

[AGPExists] : Yes

[AGPExistsValid] : Yes