it stops when i get to the screen with the double blue bars. if i alt tab then go back in game i can get to the character creation screen then it fails saying a fatal error occured.

ive uninstalled/reinstalled decal and updated it via configure and decal utilities. what can i do to get it working?

it would be a shame to quit ac

*begs for help*

When asking for help with a problem, the following are needed:

-A decal export if possible
-The text of the error that appears, or a screenshot of it
-A description of exactly when the error occurred

 

-----signature-----

How do i do a decal export?

I get to the blue bars before character selection screen and have to alt tab then go back to the game. when i click on enter world i have to click it a bunch of times. once it tries to go into the game it says could not initialize direct 3D. please ensure that direct x 9.0 or higher is installed. then it says the game encountered a fatal directX issue while attempting to start. try a different screen resolution or bit depth. if that doesnt work, try new video drivers.

if you can help me i'll love you forever, lol

i gave the other info in a couple posts above this one.

DECAL EXPORT

Decal (DenAgent.exe) version: 2.9.6.5

type, enabled, name, version, clsid
Plugins, 0, Virindi Chat System 5, 5.0.0.4, {0A7B25AC-79A9-4F6A-9751-419B87A7BB05}
Plugins, 0, GoArrow (VVS Edition), 2.0.0.0, {5E8D5E3D-C04D-4976-98B6-9A8DCBC4212D}
Plugins, 1, Virindi Tank, 0.3.1.71, {642F1F48-16BE-48BF-B1D4-286652C4533E}
Plugins, 0, Decal Hotkey System, 2.9.6.5, {6B6B9FA8-37DE-4FA3-8C60-52BD6A2F9855}
Plugins, 0, Virindi Integrator2 Beta, 1.0.1.7, {7882AE88-CB68-4C98-BB94-90204C2D2156}
Plugins, 0, Virindi Item Tool, 1.0.0.8, {7BCA75A3-CC65-456B-BBB1-6383FB072B60}
Plugins, 0, Virindi Sense, 1.0.0.0, {8625358A-9ED1-4166-9CD6-8F9BBAD1359B}
Plugins, 1, Virindi Reporter, 0.0.0.8, {8C70FF56-0E53-4265-9E19-C4534A8D3AA8}
Plugins, 0, Virindi HUDs, 1.0.0.8, {C6B1DF06-FF20-459E-8302-AA346CBFDA01}
Plugins, 0, SSSort (VVS Edition), 3.0.0.1, {D77DAD0D-75C7-425D-96AE-E8B3E1366EF3}
Plugins, 0, Virindi Hotkey System, 1.0.0.4, {ED7CC818-7159-461F-A833-4CA49E1C85B6}
Network Filters, 1, Virindi AutomaticUpdatesFilter, 1.0.0.6, {108ED493-48AD-42A6-AADC-EF773E4F185A}
Network Filters, 1, Echo Filter 2, 2.9.6.5, {34239EAD-6317-4C40-A405-193BA5232DD8}
Network Filters, 1, Character Stats Filter, 2.9.6.5, {4540C969-08D1-46BF-97AD-6B19D3C10BEE}
Network Filters, 1, World Object Filter, 2.9.6.5, {53092D1B-F0B0-46FF-BF11-8F031EC9B137}
Network Filters, 1, Decal FileService, 2.9.6.5, {5E9B2FC3-C251-4589-8CE3-2BCA542B98B6}
Network Filters, 1, Identify Queue Filter, 2.9.6.5, {B0C05A9A-273D-4BC4-B7BA-E27CF94C8EF4}
Network Filters, 1, SpellFilter, 2.9.6.5, {C2D43735-BE7E-4829-AF73-F2E7E820EB16}
Services, 1, Decal Dat Service, 2.9.6.5, {37B083F0-276E-43AD-8D26-3F7449B519DC}
Services, 1, Decal .NET Lifetime Service, 2.9.6.5, {71A69713-6593-47EC-0001-0000000DECA1}
Services, 1, Decal Input Service, 2.9.6.5, {B33307BA-706D-474A-80B9-70BB8D13EF3E}
Services, 1, Decal Networking Service, 2.9.6.5, {C8C406F8-BA2E-4964-8B04-FF38394A8E0E}
Services, 1, Virindi View Service Bootstrapper, 99.99.99.99, {DBAC9286-B38D-4570-961F-D4D9349AE3D4}
Services, 1, Decal D3DService, 2.9.6.5, {F0CC07A0-2C89-4FA4-9356-714665BC2F8B}
Services, 1, Decal Render Service, 2.9.6.5, {FB3C8286-88ED-4B4D-B413-94B40F346239}
Services, 1, Decal Inject Gateway Service, 2.9.6.5, {FEFE5CAB-10E4-404F-AD4D-184BCB506099}
Surrogates, -1, Version 1 Plugin Surrogate, 2.9.6.5, {3D837F6E-B5CA-4604-885F-7AB45FCFA62A}
Surrogates, 1, Prefilter Network Filter Surrogate, 2.9.6.5, {443D4A68-5422-4E0C-9460-973F8FBDB190}
Surrogates, 1, Decal.Adapter Surrogate, 2.9.6.5, {71A69713-6593-47EC-0002-0000000DECA1}
Surrogates, 1, ActiveX Plugin Surrogate, 2.9.6.5, {7559F22F-C56F-4621-AE08-9C354D799D4B}
Input Actions, 1, Delay Input Action, 2.9.6.5, {324D76B8-D8C7-4A81-B867-E4E1F874E488}
Input Actions, 1, Mouse Move Input Action, 2.9.6.5, {57D18578-0BF0-4DE5-A0A9-E7CB531C0429}
Input Actions, 1, Restore Input Action, 2.9.6.5, {6EE2F682-7129-44BE-84B9-787BAE35EC1C}
Input Actions, 1, Polled Delay Input Action, 2.9.6.5, {762335B2-2274-4BB4-8B1F-F7286C949FF7}
Input Actions, 1, Typing Input Action, 2.9.6.5, {9CDCEEDC-F8AC-42D5-9A05-52B9346D00A4}
Input Actions, 1, Event Input Action, 2.9.6.5, {D6E4BD19-4900-4515-BCE2-A9EA4AAE2699}

Operating System:
Microsoft Windows 7 Home Basic Service Pack 1 (Build 7601)

[Protected Storage Service] : Manual

Decal Settings
[Injection Method] : Timer (Default)
[Portal Path] : C:\Games
[Launcher App] : acclient.exe
[Update URL] : http://update.decaldev.com
[memlocs.xml] : 26272 bytes, Version 0.0.11.4061
[messages.xml] : 54652 bytes, Version 2011.02.25.0
[Video Memory] : 1778384896

D3DX Libraries (Only d3dx9_30 is required)
[d3dx9_24.dll] : Installed (9.5.132.0)
[d3dx9_25.dll] : Installed (9.6.168.0)
[d3dx9_26.dll] : Installed (9.7.239.0)
[d3dx9_27.dll] : Installed (9.8.299.0)
[d3dx9_28.dll] : Installed (9.10.455.0)
[d3dx9_29.dll] : Installed (9.11.519.0)
[d3dx9_30.dll] : Installed (9.12.589.0)
[d3dx9_31.dll] : Installed (9.15.779.0)
[d3dx9_32.dll] : Installed (9.16.843.0)
[d3dx9_33.dll] : Installed (9.18.904.15)
[d3dx9_34.dll] : Installed (9.19.949.46)
[d3dx9_35.dll] : Installed (9.19.949.1104)
[d3dx9_36.dll] : Installed (9.19.949.2111)
[d3dx9_37.dll] : Not Installed
[d3dx9_38.dll] : Not Installed
[d3dx9_39.dll] : Not Installed
[d3dx9_40.dll] : Not Installed
[d3dx9_41.dll] : Not Installed
[d3dx9_42.dll] : Not Installed
[d3dx9_43.dll] : Not Installed
[d3dx9_44.dll] : Not Installed
[d3dx9_45.dll] : Not Installed
[d3dx9_46.dll] : Not Installed
[d3dx9_47.dll] : Not Installed
[d3dx9_48.dll] : Not Installed
[d3dx9_49.dll] : Not Installed


---Support Libraries ---
Note: The following libraries are not necessary for Decal to function and are only provided to be of use to plugin developers.


.NET Frameworks
[v1.0.3705] (1.0 Final) : Not Installed
[v1.1.4322] (1.1 Final) : Not Installed
[v2.0.50215] (2.0 Beta 2) : Not Installed
[v2.0.50727] (2.0 Final) : Installed (Service Pack 2)
[v3.0] (3.0) : Installed (Service Pack 2)
[v3.5] (3.5) : Installed (Service Pack 1)
[v4] (4.0) : Installed (Version: 4.0.30319)

C++ Libraries
[msvbvm60.dll] : Installed (6.0.98.15)
[atl70.dll] : Not Installed
[mfc70.dll] : Not Installed
[msvcr70.dll] : Not Installed
[msvcp70.dll] : Not Installed
[atl71.dll] : Installed (7.10.3077.0)
[mfc71.dll] : Installed (7.10.3077.0)
[msvcr71.dll] : Installed (7.10.3052.4)
[msvcp71.dll] : Installed (7.10.3077.0)

Microsoft XML Libraries
[msxml3.dll] : Installed (8.110.7601.17514)
[msxml4.dll] : Installed (4.20.9876.0)
[msxml5.dll] : Not Installed
[msxml6.dll] : Installed (6.30.7601.17514)


---Video Device Information---
[Device] : Intel(R) HD Graphics Family
[Device Name] : \\.\DISPLAY1
[KeyDeviceID] : Enum\PCI\VEN_8086&DEV_0116&SUBSYS_04911028&REV_09
[KeyDeviceKey] : \Registry\Machine\System\CurrentControlSet\Control\Video\{69F1FB33-E6C4-4A67-9E0A-DD6DCBAE1A49}\0000
[Manufacturer] : Intel Corporation
[ChipType] : Intel(R) HD Graphics Family
[DACType] : Internal
[Revision] :
[MemoryLocalised] : 1696 MB
[MemoryEnglish] : 1696 MB
[DisplayLocalised] : 1366 x 768 (32 bit) (60Hz)
[DisplayEnglish] : 1366 x 768 (32 bit) (60Hz)
[DisplayWidth] : 1366
[DisplayHeight] : 768
[DisplayBpp] : 32
[RefreshRate] : 60
[MonitorName] : Generic PnP Monitor
[MonitorMaxRes] :
[DriverName] : igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
[DriverVersion] : 8.15.0010.2342
[DriverAttributes] : Final Retail
[DriverLangEnglish] : English
[DriverLangLocal] : English
[DriverDateEng] : 5/3/2011 19:30:20
[DriverDateLocal] : 5/3/2011 7:30:20 PM
[DriverSize] : 7473664
[MiniVdd] : n/a
[MiniVddDateEng] : n/a
[MiniVddDateLocal] : n/a
[MiniVddSize] : 0
[Vdd] : n/a
[RenderWindow] : Yes
[Beta] : No
[Debug] : No
[Signed] : No
[SignValid] : No
[Identifier] : {D7B78E66-4256-11CF-D969-9D24B7C2C535}
[DDIVer] : 11
[DDIVerEng] : 11
[DDIVerLocal] : 11
[iAdapter] : 0
[VendorID] : 0x10DE
[DeviceID] : 0x0DCD
[SubSystemID] : 0x04911028
[RevisionID] : 0x00A1
[WHQL Level] : 0
[NoHardware] : 0
[DDAccelEnabled] : Yes
[3DAccelExists] : Yes
[3DAccelEnabled] : Yes
[AGP Enabled] : Yes
[AGPExists] : Yes
[AGPExistsValid] : Yes

You are using a BETA version of Decal (ends in 6.5) there are a few users reporting a crash with this version, myself included.

Download the STABLE version (6.0), uninstall the beta version, then install the stable version.

If you ever crash while running the beta version of a program, the smartest thing to do is not run the beta version.

i uninstalled beta and ran the other one and im still getting the exact same problems/messages as said above.


what do i do

Do you still get the crash with all your Plugins Disabled?

 

-----signature-----

yes i do. it goes to the screen with the double blue bars and stays there while the next page is making noise like it hsould be on the next page. then i alt tab and come back to the game and try to enter the world and get the crash.