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Author Topic: How difficult is account recovery? [Locked]
forgotmypwagain
Posts: 3
Registered:
Considering resubbing for a bit

I have no clue what my login/pw email address etc was. Its been that long.
-Foxy-  5 stars
Title: Moderator
Über Brat

Posts: 6,565
Registered: 2002-5-29 21:46:17
call or email turbine, have your acct info such as a char name and a server ready. few other things that i dont remember.

the holding is the worst part. getting it done once you reach the CS member is faster. unless you dont know something, might take you a bit longer.

some have had to email back and forth a few times, most seem to get it all done in 1 phone call.

 

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Jennifer_the_Great  2 stars
Title: Shrimp Farmer
Posts: 397
Registered: 2002-5-6 02:09:52
If you migrated your account from Microsoft to a Turbine billing account, it's not that hard. If you didn't, it'll cost you $25 for them to attempt to migrate your account and they don't guarantee it.

Call them with your name/address/what information you can remember and you might get somewhere with it. If you email them, I've seen people get responses within a day, sometimes it's two weeks out. I've always had better luck on the telephone - it's a long distance call unless you live in Boston, and you can be on hold for upwards of two hours.

 

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forgotmypwagain
Posts: 3
Registered:
Guess i'll call them from work tomorrow, I'm sure I migrated. Char's and server are easy.

Thanks for the info!

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