Greetings fellow DAOC'ers. I have some new information on the link death issue that many of us are suffering from, and because you can't seem to find it anywhere else I thought I'd post the latest here:


1) The link death issue that appears to be occurring around peak hours (5-8 pm for pacific and east coasters) HAS been acknowledged by MYTHIC tech support. In the last two days I have called 2 - 3 times and the representatives (different each time) I have spoken to said that MYTHIC IS aware of the issue and IS working to fix the problem.


2) The Problem: While tech support was not exactly forthcoming with information, they stated that it was some kind of technical problem with their gateway server, perhaps linked to the account maintenance they have been conducting as of late. Tech support further said that the issue DID NOT have an E.T.A. on when it would be fixed. They also said they "hoped" it would be "two hours to a day" before the problem will be fixed. I have my doubts about that but there you have it, straight from the proverbial horses’ mouth.


3) The Solution: I am aware that many individual players have developed their own coping methods with this problem; However MYTHIC tech support offered no real fix to this issue. Tech support suggested filing appeals (which I have done, the appeal says they can't deal with it and you'll have to call tech support...), and simply bearing through the issue until it gets fixed properly. I suggested to the tech support person that MYTHIC should post somewhere, anywhere, that they do indeed know of this problem and are attempting to fix the issue, as the lack of communication to the customer base from MYTHIC is growing increasingly aggravating.


So that is the scoop, MYTHIC is having problems, not you, not your ISP, not your network card, not your router (although changing these or manipulating them may temporarily fix your issue), not anything on your end. Therefore, this problem will keep occurring to one and many until MYTHIC properly fixes it. MYTHIC is attempting to fix the issue (though they don't seem to know when it will be fixed), and it doesn't seem like we'll be hearing from them any time soon on the issue. I hope this has helped anyone feeling lost or frustrated with these troubles, and good luck in and out of the game!

Good information. It's kinda maddening when you are having a problem and are not sure if it's your computer or the remote server. And without anything better to do, start messing around with your computer. And then finally find out it is the server, but by that point you've messed with your computer too much and now it really is broken.

Though that may just be me.

Thanks for the information, but the above - a lack of communication on issues - has been Mythic's traditional method of relating to their customers. They have seldom been very forthcoming, and I imagine that with the small staff they have for this game they will be even less so.

Still they have been stellar when compared to the support for Everquest when Verant ran it (no announcement of patches, they just appeared. If they nerfed something or broke it, get used to it because it might take 8 months - or even never - to fix it) or Star Wars Galaxies (Revamped the game twice, each time making it worse, and each time driving off tens of thousands of players).

Hopefully they fix this though, I have heard a lot of people complaining about it.

 

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Thanks OP. That's a some good news indeed.

 

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Does Mythic have an official communications channel now? Facebook I guess? lol

 

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