Ive been on the phone now for almost 20 mins and the guy has no idea what a SW is or what id even use it for.
I explained it to him and he keeps putting me on hold.
He just got back on the line and said they dont have access to any SW.
so i asked what info a person needed to be considered the owner of an account and has put me back on hold.
ill update more in a few mins..


