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Author Topic: Returning Player Help! [Locked]
PhloidPhan
Posts: 3
Registered:
Hey people. I quit DAoC about 5 years and want to return. My only problem is that I remember my account name, but I do not remember my password. I have tried getting help via the help.ea.com website, and they basically told me that they do not have the tools for this game to do anything to help me. I also tried calling the phone support phone number supplied by the help.ea.com support guy, and it is (of course) a prerecorded message. You are asked to hit a number for the game you want support or info for, and of course DAoC is not listed. It says 'for other games please stay on the line'. Staying on the line gets you a message saying please contact support through the help.ea.com website. I even tried to contact support for a different game, but after waiting on hold for 45 minutes without speaking to anyone, I decided to hang up (damn long distance calls). Does anyone know what other options I might have? Any info is appreciated.
Semi4  3 stars
Posts: 566
Registered: 2003-8-8 13:58:29
The following is from this thread. There is more info on the thread, check it out.


Laars1 posted:

I faced the same issue for my 2 accounts...Master account what??? I knew my DAOC account logon names and the email addresses registered with those accounts but NO IDEA what the passwords were. I gave them a call 650) 628-1001. Phone support hours are 10:00 AM through 10:00 PM eastern time, 7 days a week.


Spent some time with John on the phone and he was able to find both accounts, reset my DAOC account logon passwords, linked them both to the EA Master Account, got them both recognized in the Subscription tab. I then just re-activated both for 3 months, hope it was all worth it, reading mad to catch up on all that's new since 2004

 

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