I love ours. We've had it for about 10 years now and I've only had to change the belt once. I clean it every blue moon but other than that it has worked like a champ. I have the shampooer attachment and a few years back I was touching up some paint (it was that banana green color) and spilled a half gallon of it on our light beige carpet. I ran and got the Kirby, hooked up the shampooer and after about 5 runs it was completely gone. I asked BT to come in and see if he saw anything odd about the carpet without telling him what had happened and he couldn't tell. Other than a couple of smudges of paint on the electrical cord the kirby didn't seem to be worse for wear either. Yes it is bulky and a bit noisy but it has a drive and neutral mode so depending on what you are doing it is pretty easy to push, stairs are just a bit awkward but it has the attachments to help with that. Oh and it's a whole lot easier to blow up the kids' pool/ball pit with one of these
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